How to troubleshoot a website that is not loading

Updated 4 weeks ago 14 views

If your website does not open, check the problem in this order:

1. Check DNS

Make sure the domain points to the correct NexPK server.

2. Check the domain in HestiaCP

Make sure the domain has been added to your hosting account.

3. Check SSL

If HTTP works but HTTPS does not, the issue may be related to SSL configuration.

4. Check the website files

Make sure the correct files are present in the domain's document root.

5. Check application errors

Review your website/application logs.

6. Check recent changes

If the website stopped working after a plugin, code, or configuration change, investigate that change first.

Still need help?

If this article did not answer your question, our support team can help.